Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@spikeypike.com. Please note that returns will need to be sent to the following address: 5 Elkhorn Ave Bellara QLD 4507 AUSTRALIA 

If your return is accepted, we’ll send you  instructions on how and where to send your package. This is at your cost, Spikey Pike will not cover the cost of postage or associated costs for the return.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@spikeypike.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@spikeypike.com.

We Understand that whilst online shopping great and very convenient, it can be confusing and sometimes things don’t always look and fit the way you want them to so we offer a 30 day no question returns policy for exchange store credit or refund on any full price item excluding underwear.

Just the usual conditions for return, please no worn garments, it's is not cool and we can't restock or resell it so we will be unable to accept this but the rest we can work out with you

 

The items must be:

 

  • Unused, unworn in new condition with no odours, stains or damage
  • Return requested within 30 days from delivery receipt
  • In the original packaging all tags attached to protect the garments
  • Not a clearance item
  • Sorry we can't accept underwear

 

Spikey Pike reserve the right to reject the return upon inspection if it does not meet this criteria

 

Credits and Exchanges

 

  • As we love to offer our goods at affordable pricing, we do not cover the cost of return shipping but will post exchanges at our cost
  • Once the returned goods are received and checked the store credit or requested exchange item will be sent
  • Customers will be notified by email and tracking details will be sent via Australia Post
  • Please only send the items on the returns request, other items will not be accepted

 

Refunds

 

  • Goods must meet the above returns policy criteria
  • Once inspected and accepted, refunds will be processed within 48 hours
  • Refunds will be made to the original payment method

 

Faulty Items

 

We hope you love your products and they are fit for the purpose but sometimes a manufacturing fault will be found. If you have received a faulty item then please let us know via the returns portal, attach a photo and we will be in touch to help resolve it.

 

Items that are deemed faulty are major manufacturing errors that adjust the item making it not suitable for the purpose it is meant for not general wear and tear from usage

 

Please note returns are not accepted for clearance items

 

Return Address

 

5 Elkhorn Avenue, Bellara, QLD 4507

 


 

Need help?

 

Contact us at sales@spikeypike.com for questions related to refunds and returns.